Returns Policies

Buyer Warranty

Challenge Precision products are guaranteed to be free of defects in workmanship or material for a period of one year from date of invoice. We will repair or replace, at our option, any equipment proving defective not caused by accident, misuse, or improper maintenance. Should you find anything wrong, contact the Sales Manager of Precision Products. Challenge will not be responsible for any charges incurred without specific authorization.

Returns

No merchandise will be accepted for credit without written authorization from Challenge Precision. Any purchases not returned within 90 days from date of invoice are not returnable. Prior to any merchandise being returned you must receive a Return Authorization Number. Any returned merchandise that was correctly supplied according to the customer’s order, a 20% handling charge will be made to cover the cost of inspecting and repackaging. If reconditioning is necessary, the net cost of such work will be deducted from the credit issued. Include a Challenge’s Return Authorization Number, plus a copy of the original packing list with your equipment. All returned merchandise must be shipped FREIGHT CHARGES PREPAID and packaged properly. Any material returned without prior approval will be refused and returned to customer with freight charges COLLECT.

Damage in Transit

According to I.C.C. regulations, title and ownership of equipment passes to the consignee as soon as a shipment is given by the manufacturer to the carrier. Challege Precision cannot make claims for damage or loss in shipment. Please inspect the goods and boxes carefully prior to signing the Bill of Lading. Upon signing the Bill of Lading for the goods, according to I.C.C. regulations, they are considered to be received in an acceptable condition unless otherwise noted on the Bill of Lading. If box is damaged, sign for goods as damaged and request the carrier to inspect the goods. CLAIMS MUST BE MADE BY THE COMPANY RECEIVING THE SHIPMENT.

Export

For shipments outside the continental United States add export packing charges (furnished on request), freight charges to Port of Exit, dock charges, insurance, brokerage, ocean freight, import duties, and other charges that are applicable.